Waterloo, Canada
455 King St N
N/A
+1 5198845110
DeliveryIn-store shopping
I brought my vehicle into Parkway for the first time on Monday for regular maintenance and oil change. I was aware that I would have to wait an hour to an hour and a half outside as the waiting room is closed due to COVID. I brought my walker and a good book. It was a snow storm but I was dressed for the weather. A nice young man (I believe he is a salesman) invited me to sit in the showroom. When I went in, another nice man welcomed me in and gave conversation. My car took only an hour. They sanitized everything for me and I was on my way. I will definitely be back.
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On May 30th, 2017 I needed emergency repairs done to my Ford diesel pick-up while out of town with my family on vacation. I did some reviews and decided to trust all the positive Google reviews. It was a good call. I was greeted by Jeff Leeper, of the commercial truck service section. I felt he really listened to what the issues were and sure enough I received a proper diagnosis the next morning. He also seemed to really know my truck well. Jeff kept me completely informed as things developed. The repair was done in 2 days and I could not have been happier with the service. Upon vehicle pick-up I was able to speak to the mechanic that did the work, without even asking to. I believe this was done intentionally, which I feel is a HUGE benefit to each customer.
Made Service Dept appointment for 7:30 to deal with not able to open hood!! Service Advisor Scott was able to open hood himself and resolved the situation to my great satisfaction. Even offered refuge in a Lincoln to stay warm and dry IF necessary! NB. No Waiting Room available due to COVID restrictions. Not told in advance
I have been a customer of Parkway Ford either purchasing vehicles or getting them serviced for more than 25 years and can say that my experiences have been extremely positive. The Service Manager, Craig Moser, is welcoming and treats customers with respect and compassion. His entire team makes the service experience a friendly environment with the confidence that the work was done well. Thanks Craig!
Great service drive thru. They can check your alignment when you pull in!
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