Calgary, Canada
7180 12 St SE
$$$
+1 4036404011
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
We had a 20year old hot tub that died this November and wanted a replacement. We loved the old Arctic Spa we ha do decided to replace it with a new model. The sales staff was very informative and not too pushy. We felt confident we were given great advice and were very excited to be getting a new tub. Unfortunately due to Covid (they are selling a lot of tubs and supply is having a hard time keeping up) and he cold snap in February we did not get our new tub until March. The removal and install of the new tub was a challenge with the deck having been built around the old tub and a long trip from the street, a narrowing between two houses and then having to go in and out of the old hole onto the gravel pad. The Paradise Bay guys seemed to embrace the challenge and I am happy to say the new tub is now in and should be ready to use this evening!
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Very impressed with Chris and “the boys” install crew. These guys were great. Fun crew and they did a great job installing our tub. The sales floor could do a bit better job on information as we did some unnecessary day-before scrambling but nothing relaxing in the tub can’t heal.
Awesome people, awesome products. Arctic spa makes the best hot tub with the best technology. The Spa boy system makes owning and maintaining a hot tub simple and easy. Set it and forget it. Saber is a great bbq. GMG makes awesome smokers.
Have been there many times. Very good service and products. Purchased our hot tub there.great choice!
We bought our first hot tub at Paradise Bay about 5 years ago now. I still remember speaking with Marc and Trevor who are still there and still great to deal with. The first hot tub delivered had a cracked housing and lost about half it's water the first night. They came the next day, picked it up and we went into the store to speak with Marc. We decided to upgrade to a different style tub and it's still going strong. We have had some parts fail along the way, but the team at Paradise Bay has always been reasonable, fair and backed all warranties. Trust me when I say you do not want to buy a hot tub from Costco or somewhere. Get it from Paradise bay where a team of staff will help you figure out how to get the right chemicals, trouble shoot problems, get you parts and most of all spend more time enjoying your purchase.
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