Ottawa, Canada
1621 Michael St
N/A
+1 6137413360
A disappointing experience dealing with the spring shop! I needed a leaf spring repaired/replaced on a pickup I am restoring. Not being aware of any other shop in the city I was forced to use the spring shop. I was disappointed by: - Multiple voicemails and messages left with individuals over the course of 3 weeks were never returned - On the occasions I did get through I was quoted a price over the phone which I accepted - When I dropped off the springs they seemed to not be expecting me - After dropping off I called to confirm they understood what I wanted, again left a message that was not returned - When I returned to pick them up suddenly the price was much higher than quoted, due to addons that were assumed that I wanted (I already I had new bushings but they replaced anyways). - No one in the building seemed able to handle my complaint, my option was to pay now or leave the springs and come back the next day If you are getting work done here be sure to have them provide a comprehensive quote before proceeding.
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They took care of a minor repair for us when we were on the road with our motorhome. Did an awesome inexpensive and needed repair! Call these guys they are awesome!
Worst company to work for they seemed to like to accuse people of false info an no response from there famous human resources.proboboly treat there customers the same
Nice staff good prices on parts. Usually has a good amount in stock, fair sized inventory for truck parts.
As previously stated they do unauthorized work and then expect you to pay exorbitant invoices. Mark went on and on about the test drive drive they did to try to duplicate an intermittent problem. The thing is there wasn't so much as a click put on the odometer when I picked it up but there was a labor cost for the test drive. Of course they were not able to duplicate the problem - no kidding. Their hourly rate seems like a bargain (you only get what you pay for) but their standard time to do anything is 50% longer that anyone else (1.5 hrs to do an oil change). Don't go there for diesel service - there are so many more better choices.
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