Ottawa, Canada
3349 Navan Rd
N/A
+1 6135181880
Toilets
Wheelchair-accessible toilet
Compared to my last family doctor, this medical center is a Godsend. The doctors are helpful and take my health seriously. I find the rest of the staff to be courteous and professional so long as you also show that courtesy. I made the right decision changing family doctors to Dr. Abadir. I would recommend this clinic and it's doctors to everyone and anyone. I also appreciate that they take the COVID-19 pandemic seriously and restrict face-to-face visits to emergencies only.
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If I could rate this clinic a zero I would because this place doesn’t even deserve a one star rating. If you’re lucky enough to get someone on the other end to pick up your call I’d say you should count yourself lucky. Expect a 45 minute wait in order to speak to a receptionist if you haven’t already hung up by then. Once you do speak to someone, expect a rude and impatient person to take your call. There is absolutely no communication, no confirmation calls, no organization, just chaos with this clinic. You will get a different answer depending on the receptionist you speak to. After a visit to the hospital, I called to book a physical appointment with the doctor and realized I already had a phone appointment in my file for THE NEXT DAY but no one bothered to call me and advise me of it. After saying that I’d much prefer an in person appointment, they stressed that appointments are now done just over the phone. The phone appointment came and went but no call. I called the clinic only to be told it was an in person physical after all and so they marked me as “no show”. I then called 3 more times and received three different responses about their upcoming availability. I mean it’s a good thing I’m not dealing with anything life threatening otherwise I’d be toast. Do yourself a favour and stay away.
I have been a patient here since it opened a few years ago. The service has declined steadily - and rapidly. Before COVID it was bad enough, hours waiting on the phone only for the phone system to disconnect you, horrible support staff etc. but now it is a whole new level. It is not possible to reach anyone at this clinic, I literally had to call the pharmacy to have them walk a message over to have the receptionist call me. It was the only way to even reach my doctor for assistance. I am removing my family from their patient list as a direct result of their incompetence.
Last week experience and Today's experience with the person answering the phone is awful. These people should know that working in the humble job to make patients feel welcome and appeased. I understand that they may be stressed but that is no excuse to be rude on the phone and expeditive. Question to these people would you like to be treated same when shopping? Would you like to be treated same by your cable company? Would you like to be treated same by your travel agent? Would you like to be treated same by your bank? I'm sure not, so open your eyes and treat people the way you like to be treated. You don't have any excuses!
It is a good medical center , busy most of the times but the doctors are good . My doctor is very understanding but appointments is an issue . He is busy and that’s understandable . During covid he actually is on time and give you enough time to adresse your issues . I recommend going to this place and especially doctor Isea he is good .
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