Ottawa, Canada
324 W Hunt Club Rd
$$
+1 6137305555
N/A
Kerbside pickupDeliveryTakeaway
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Late-night foodQuick bite
Food is decent and they are generous with the fries, but service is very slow. I put in an order 45min ahead of time, arrived at the agreed pickup time and still had to wait 25 minutes. Walk-in orders were getting filled before mine and all I had was two burgers and two fries.
like
This was a brutal experience, went in and placed two orders. Admittedly the place was busy. We were asked to wait outside as too many people were in the store which was fine however once we came in and got to order and slew of people came in and none were asked to wait outside like we were. Waited about 20minutes for the food which was fine as it was busy I understand that. Was called up that my orders were ready, I grab the food and drive home only to sit down and be missing a poutine. The rest of my family now get to eat as I now have to drive back for the other half of my meal. I get back and have to wait for them to make it again, I wasn't offered to have my food made fresh so it would be hot or a refund. I take the poutine and drive home again to my now 40minute cold burger to eat after everyone else in my family. And to make it better the poutine I went back for was half full and we had to throw out half of all three poutines including the one I had to drive back for as there was next to no gravy on them and the entire bottoms were dry as bone. Honestly have been to this location three times and two out of three of those times there's been an issue.
Super great quality burgers, also best fries. One thing though, if you're in a rush they tend to be a little on the slower side! Waited 30 mins for a curbside order, but it is usually worth it.
Ordered takeout at 630pm it did not arrive until 9pm. It was lukewarm and both of our burgers were incorrect...We paid for extra cheese and one burger didn't even have cheese on it. I know Fridays are busy but when I am paying upwards of 50 bucks for a meal. . . I expect better. Much better.
I am from South of Brazil, was in Ottawa for two months and I wanted to go to five guys cause one friend of mine told me it was nice. I went and loved it, the peanuts that they have for u to eat while u waiting it's so good, the hamburger it's good too but the milk shake it's awesome, they have a lot toppings that u can put it, include bacon lol. You should go to see bay yourself!
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Late-night foodQuick bite