Ottawa, Canada
195 Menten Pl
N/A
+1 6132264780
Kerbside pickupNo-contact deliveryDelivery
Great service and lovely high quality balloons!
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Thank you for the great service! Special thanks to Annette for helping me choose all the right items and going out of her way to get me items I needed - on very short notice too!
If I could only choose negative stars... We rented 30*40 tents for two separate events. They had to bring the tent equipment through a large fence gate, so they charged us an extra 650 in Labour fees. We also requested cafe lighting to be put up and they forgot to add this for both locations. They came back after the fact and installed old Christmas lights that we had to take down because of how they looked. Also, the receptionist was incredibly rude when we called about the extra charges.
Amazing Experience. My sister had to completely change her wedding plans due to covid but we were still able to rent decorations and get the extra items from Cody to make her day special, they practiced distancing and made sure that everything was clean and ensured that pickup and drop off were done safely. A thanks so much!
Very dissatisfied with the customer service. They were given a deposit on Feb 25th for a wedding that was scheduled for May 30th. They make it clear that this deposit is non refundable but Covid 19 happened and the wedding did not take place. Extraordinary Times!! They are offering an in store credit which is completely useless to me as the wedding will never take place in Ottawa as I am in the process of moving. Their attitude is very non professional with a\ too bad so sad attitude!\ They have incurred no costs and will just keep the money (interest free loan I guess). I understand that times are tough but we all had to deal with the Pandemic. I had to keep a business alive during the shutdown as well. Any customer was entitled to a refund on their work orders if they choose to cancel. When could I possibly use this credit? Annette told me I could send people balloons!-really? I want to rate them 0 stars.
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