Milton, Canada
9144 Twiss Rd
N/A
+1 8002682471
Terrible customer experience.I ordered 85 sheets of 1 inch plywood for a building.The order was 5800.00. Order desk told me to be ready at 7 am as they leave their yard at 5 30 am. I call them at 8 am and they say it will be between 9 and 10 am no problem. A guy pokes his nose in my open shop door and grunts.Did not identify himself I had to guess Oliver Lumber. He then proceeded to ask me about \they said\ I called you Friday, I said nobody called me. I said I was at my shop at 7 am as requested and he raved that he tells \them\ to not say that. He was a piece of work.Dispatch knew I had no loader on site so even an order over 5k they hit me with a 125.00 delivery and unload fee. Then he refused to set the 3 lifts on my truck because it would take more time.The office claimed it was due to insurance and they do curbside delivery only. When I wanted a deliver refund due to the inconvenience it took me into the second day of phone calls to first get 125 back and secondly the HST which they missed. Inside sales tried to spin it that it was my fault and I disrupted their staff!! I left an e mail for Patrick Goodfellow to contact me as I think it's important for him to know (if he cares) how pathetic an operation Oliver Lumber is just West of Toronto.
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Completely unprofessional Was charged 200 more then my original quote from them. After hours trying to resolve this with the owner I assume, who is quite rude, he told me he would reimburse me a small portion... Still has yet to hit my account.
Excellent customer service. Great company to buy from
Awesome service, pricing and selection
Excellent customer service!
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