Oakville, Canada
480 S Service Rd W
N/A
+1 9053377428
I chose to end my storage unit rental due to seeing the lack of maintenance which led to a cockroach problem I noticed in the last 2 weeks. I took a picture and then decided to call to leave my unit end of month. While two girls were spraying for the roach problem (while pretending it doesn't exist here), I asked to purchase some moving boxes, and the first XL box I used had a dead roach sticking out the cardboard and pieces falling out before I could tape the box. The employees I just saw denied the possibility and were treating me like I'm crazy to call it out. The taller girl was extremely condescending and accused me of showing a pic of roaches from \somewhere else\, as if I have time to do so. Then she makes a comment that the boxes can't be sold anymore when I say I don't trust using their merchandise given the reason I could be spreading eggs at my place. I wouldn't expect these two sloppy looking employees to understand the concept of clean, especially in a time of COVID-19. The washrooms don't get cleaned for days at a time - where I see the same pile of dirt on my next visit. I DO NOT RECOMMEND THIS DISGUSTING PLACE! The pics I posted were deleted on the review page unfortunately, and still waiting to hear from this District Manager. My expectations for a positive outcome are non-existent based on how these employees still have jobs here. Garbage company
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This is my second time coming back to smart stop and why i will keep my business here because employees like Jessica was an amazing help she went beyond of my expectations.. i am moving 2hr30 away she found away to get me a unit size I needed asap was so kind a generous .... this is what I call perfect customer service!!!
Be ready for prices being raised VERY often on you. Same as Bell or others. Started out for 90/month plus HST for a parking spot, the last bill 121. When I click sign up for space on their website I get 82/month plus 50% off for first month. Why did I pay almost 500 more last year than a new customer? Way to threat old paying customers! Note: This is not a complaint about Jessica or the local staff, she is always very helpful and never had an issue there, this is about SmartStop's pricing strategy and how it treats it's loyal customers.
The place is very clean. Service was exceptional, they even had the lock already waiting for us upon our arrival at the unit. They also have a good trolley for moving our stuff. Two thumbs up.
After having dealt with many storage companies in multiple countries this team is the best ever! Smart, helpful and easy to deal with... Very clean facility!
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