North York, Canada
256 Sheppard Ave W
N/A
+1 4162225409
Toilets
Wheelchair-accessible toilet
I have never been to a worse clinic. In the past they performed procedures that I did not authorize. My latest experience, in September 2020 was not good either. I was happy that they were willing to see a stray on the weekend (my vet wouldn't as they were unsure how the cat would react), but I paid for a procedure that I was later unable to complete (I could not collect a stool sample as the cat would not stay in the house). I am still waiting FIVE MONTHS LATER for a refund. They were willing to take my money right away, but I can't to get it back! On top of this, they said the cat had polyps in his nose; a completely incorrect diagnosis. It was an infection easily cleared up with antibiotics (though he does also have FIV).
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Our heartfelt gratitude to Dr. Bloom and everyone at Willowdale. I have been a client here for over 20 years and can’t say enough good things about everyone. Our dog Spencer has been having health issues for the past few months and Dr. Bloom has gone above and beyond. He send us to specialist and has overlooked Spencer’s care. Sadly, Spencer’s health took a turn for the worst and we had to say good-bye to him on New Year’s Day. Without Dr. Bloom I doubt we would have had Spencer this long. We are truly grateful for everything he has done. Thank you from the bottom of our hearts.
I recently visited the clinic after hours because my dog wasn’t doing well. Dr Tevel was/is very knowledgeable and informative, she was very clear when talking me through what was going on and what the next steps should be. Her professionalism and compassion was very appreciated during a hard time. The reception staff were also very friendly and helpful, I highly recommend Dr.Tevel.
The worst vet office ever. They literally did not do the job right. I went to get a second opinion and they were furious over that. That asked me not to come back. I was happy not to come back. Found two other vets who are terrific. All these negative reviews reinforce why this clinic is a mess. They don't care about animals. If you read these reviews and still decide to take your pet here, be-forewarned. Don't waste your time or money! You will regret it.
I’ve been bring my cat here for 7 years and have always been pleased with the service. This is a 24 hour clinic, so you can be sure that if you pet needs emergency care, they will be able to help out. As many reviews pointed out, yes this place is a bit expensive but if you have insurance, pretty much most of your costs are covered. They will even send in your insurance claim for you. Parking at this location is behind the building and isn’t the greatest. You have to be careful when you drive down a narrow entryway. Overall, not a bad place.
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