North York, Canada
2887 Keele St
$$$
+1 4166358616
N/A
Booked a truck 2 weeks in advance Came to pick it up, the girl sitting there very relax says its not available. No apologies, nothing And a truck is sitting in the yard Apparently the other one pays more ( the pic is the other truck sitting there ) Like the worst disorganized, and horrible people and company there is
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Booked for 4:30. Location closed at 4:00. Automated call center directs the Toronto call to another province. Calling other neighbouring locations that are still open, but they are all fully booked. Looping into the phone call. Signs of a company that is aware it will go down, hence not investing into improvement of quality anymore. What a scam. What a disorganized online scheduling. What a mess their database is to allow booking although the location is closed for that specific time. They will not last. The specific location is 100 Steeles Ave. The clown calls and says he is waiting for us whereas the online self pick up rejected the request and asked to go to location on the next day. U-Haul the clown show
This place is a joke. They file taxes, do 10 cent photocopies, passport photos and anything else you can think of. Don’t know how U Haul issued them a franchise license. The place is packed, I got lucky to even pull a truck out because someone who lives at the business address was able to move some cars around. I requested a dolly for the truck, didn’t get one. Then the owner called me and offered me one of his own (inferior quality) dollies that I had to pay cash for later. Anyways. Total mess, from booking, to picking up. Go somewhere else
Booked 4 days in advance and after waiting for half an hour in the store . The lady said there is no truck available! Be careful they don’t care to arrange in advance .
In a basement with no internet connectivity so customers have to go back upstairs to upload a photo of their driver's license to complete the rental process. Other customers just arriving don't realize that you're coming back downstairs for the second time and think you're cutting line. I felt a bit threatened by some customers who were angered by this.
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