North York, Canada
900 Don Mills Rd.
N/A
+16473513511
I know Tilley is known for their hats.....the clothes however, are really not stylish. The quality is decent and most of their clothes are Canadian made. Asides from wearing their items on very casual trips, I think you will get better use of your money at other stores that offer more versatile modern clothing. The salespeople were okay.
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I found a lady who actually wanted to help me choose. She spent maybe 30min with me and my wife helping me find sizes and different models of hats. In the end she steemed 2 different hats for me and I decided on the hikers hat. Love it!!! Will definitely be buying more hats. My wife already found me a winter hat.
5 star for the hats but 1 star for everything else. Bogus warranty on the hats. Somehow they claim a lifetime warranty but on my warranty card it states 2 years....Ordered a hat online for my dad's 70th birthday, paid and was expecting it today instead received a message that they are out of stock! I would think it would be pretty straightforward for computers to be able to keep track of what's in stock and whats selling to avoid overselling somsething they don't have.
My 81 year old father has owned a Tilley hat for at least 30 years. It hardly comes off his head in the summer! With the lifetime warranty he has had it replaced a couple of times. On the most recent occasion of needing it replaced, he took it in to a local retailer who told him there was nothing they could do and that he would have to mail it to Toronto. He did as he was told, as he needed the hat for the summer. The hat never arrived. So this fall he called Toronto and was told that the hat never arrived, so there is nothing they could do, further...he was told that he should have taken it into the local retailer!?!? Now he has no hat...I know Canada Post is very slow right now...but are they actually losing mail? If the local retailer of Tilley had replaced the hat as they should have, he wouldn't be in this position. I am only giving two stars for the business practices...someone dropped the ball here but it wasn't my father. He however, must pay the price. He loves the hats...but I'll be buying the next one and it won't be a Tilley! ***Update*** After receiving a reply to my review from Tilley, suggesting I email their customer support for help, I have not even received a reply...CRICKETS from Tilley customer service. I realize that many people are working from home...but they ARE working...aren't they?
Fantastic store, bit of an odd location to attract foot traffic but whatever works... Selection is top notch, men's and women's selections, everything from hats to pants, shirts, dresses and bags or backpacks to put them in. Awesome clearance sale items too if you keep a keen eye open. Went to buy myself a birthday gift (hat) but ended up leaving with pants, a shirt for the wife, a scarf and yes my birthday hat. Will be back next year to buy my wife a birthday hat..
For a company that is said to thrive on excellent customer service, you truly fail all the way along. Got a terrible quality hat that was not the size they listed on the website. Submitted for a refund, took forever to hear back and get a refund approval. Mailed the hat in with tracking and it arrived at their facility over a month ago and I have yet to receive my refund. Tried contacting customer service multiple times and they refuse to answer any questions.
Neat store, lots of selection, easy to find. Love the products although they are expensive. Sales woman was great she found me a clearance version of that hat I wanted to buy at 40 less!
Beautiful store. Great selection friendly staff. Could have spent both hours and thousands of 's there
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