Niagara Falls, Canada
5127 Victoria Ave
N/A
+19053561431
Avoid at all cost. During vehicle collection, I did not bring the same credit card used when booking online and was refused the car. Nowhere in the confirmation email states that I need to bring the same credit card (see attached image). I was forced to cancel the existing reservation and rebook a new reservation on the spot for more than double the price for the exact same car and on the same dates, very convenient indeed. The staff Omar was friendly though. I will be writing in to CBC Marketplace with all supporting documents and hope they feature you soon. :)
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They were first class all the way. They really help make my Canada experience a lot better. I was already have a great success but they help me with the minor inconvenience. I had to rent my car for three more days and they directed me to the right place.
I had to wait for 10-15 minutes as they said the card was not ready. Moreover they charged me 12 extra for 1 gallon of oil though I returned full tank. Later they credited the amount once called them. Overall experience was not bad. The car was good.
They are blaming me for damages that I did not cause to their vehicle. 3 months later they send me a repair bill and claim that I have damaged the vehicle when I did not. I would be extremely cautious when renting a vehicle from these people. When the guy looked over the vehicle before we took it he said not to worry about any of the scratches or dents on the bumper but he did not write any of those damages down.
Broke down with a flat tire outside St Catherine's at 5 in the morning, heading to NYC. Was directed to this location and couldn't be more happy: lovely lady got me another (bigger) car when they opened at 8am with no fuss. This is what good customer service should be all the time!
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