Nepean, Canada
42 Colonnade Rd N
N/A
+1 6132743535
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
We bought our PG Model flooring from Diamond and we had a great experience. When we had specific questions the staff couldn’t answer, they called PG model on the spot to get the answer for us. They also price matched another retailer, provided a lot of information for installation (we did it ourselves), and always answered our phone calls. They called us to inform us of the exact delivery date, and even called a day before delivery as a reminder. Things went really smoothly when we picked up our flooring. We will definitely be returning there and a big thank you to Rob for his excellent customer service.
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First of all, I want to start by saying Diamond flooring was refereed to us as the installer from Home Depot. We didn't have the choice who we wanted. We have paid thousands of dollars upfront to this company for hardwood flooring. The initial estimate was completing wrong for most of the required parts. They kept nickle and dimming us at every opportunity. Example, they ordered the wrong underlay, wrong T-molding, extra underlay, extra hardwood, and 1/4 rounds. Guess what, I had to take it back to Home Depot only to be told there is a restocking fee. And guess who had to also order the right materials? ME. We were promised by Home Depot when we purchased our hardwood in mid May, it would be installed on the first week of June. That didn't happen because the wood stayed in a warehouse for over a week because they forgot to contact us. Guess who had to setup the appointments and follow up, I did. Now there are pieces of the floor not finished, the nosing piece was install by amateurs and it is bowing which caused the corner to crack about 3 inches inward. My stair railing was damaged during the install. Guess what happened when I followed up with them, nothing. Its been 2 weeks that I'm waiting for some kind of a response to their horrible work on the noising piece and to finish the renovation. Its been a month now to get one level installed (July). We paid more for the installation than the actual materials needed. Simply put, they are a terrible company to deal with. None of the workers have any idea what supplies they have or don't have. They keep charging us for materials and ordering the wrong ones. Save your money and house from this company. They are great at harassing you to get the money and ignore you when the work needs to be done. I got called 3 times for the money but nothing when they damaged my house and left it uncompleted. I would NEVER recommend this company.
Ottawa Diamond Flooring did an excellent job of my home renos. Their expertise helped me with the installation of hardwood in my entire home and new carpeting on my stairs and landings. The work was carried out on my schedule and the installers were punctual and precise in their work. I would recommend Ottawa Diamond to all my friends and family!
Working with them was very enjoyable- they are courteous and professional.
a true professional company, they have always answered all my questions and provided guidance and suggestions before AND after. always a pleasure dealing with Shawn and his team and will definitely be purchasing more product from them for the next renovation we do.
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