Mount Royal, Canada
8440 Chemin Darnley
N/A
+18666655524
I received a 4 wheel for my 3yr old grandson. Its almost to small for him, but he loves it! He's been on it everyday since he's gotten it. Its made well, very sturdy. I would definitely get more products from them.
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I’ve called them at the number on their website half a dozen times since before Christmas, and have NEVER been able to speak with anyone there. Their voicemail says for faster response, you should submit a query through their website. I have, many times, but I haven’t gotten a response from them for over a month, that way either. I love their products that I’ve seen in stores, but their customer service seems to be really lacking!
My 2 year old lost 2 pieces of his crane truck made by BATTAT. He was devastated. I took a chance and contacted them to see if they would sell me the parts. They quickly sent me a diagram and said to let them know which parts I needed; they told me that only the one was available for replacement and that is was on its way in the mail. I was thrilled. But my son and I were beside ourselves when we discovered they mailed us a complete new crane truck, brand new in the box, not just the replacement part!!!! How amazing. I have never had any company let alone one that makes children's toys do something so thoughtful and generous. We will forever recommend your toys, and will be buying them for a very long time to come for our children, family and friends. Thank you!!
Deli
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