Mount Royal, Canada
8296 Chemin Devonshire
N/A
+18558732323
With the high volume of orders and phone consultations Agatha Boutique is getting, we had to be patient to get a call back. Agatha did return our call, suggested how we can reach them faster (by email) and listened our concerns for customer service. They took the time to personally call us, resolve the matter and assured us that they took new measures to improve their call back wait time.
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We bought silver cross stroller from this shop. At that time service was ok. Not extremely good. We went again there in march to buy toddler car seat.At this time service was extremely bad. No body come to us to ask for any help.... even though most of the girls in the store was free. We called one girl to help us... she just explain things in very quick . Not much interested. I think so if a customer is giving business to a store through buying any product.... its there responsibility as well to give proper attention to customer. This is what customer service is. Then we select one product by ourself. Then she said its out of stock. Overall experience was very bad. Very disappointed.
At first it was hard to reach customer service to check on the status of my order, it did take some time but customer service reached out and made things right and received my order well. Will recommend to friends. Thank you.
wow wow wow! We could not have been more pleased with our purchase & time spent with the team at Agatha! I visited over 6 different baby stores all over the island of Montreal before deciding to use Agatha so I can definitely say they gave us the best price. But aside from price I must say the level of service at this store is like no other! Eliane was absolutely FANTASTIC! she spent hours with us along with other members of the team and they were all so kind, they always remembered me & my mom when we came back in and despite the fact that I didn't buy on my first visit and that it took me a couple of visit before I decided to buy with them they were so beyond kind every single visit. Honestly there is nothing bad I can say about this store, I will be sharing this store with all of my friends & family. I don't think enough people in my neck of the woods are aware of this store & they really should be made aware! Thank you again to the wonderful team at Agatha and I cannot wait to receive all my items!! :)
Their customer service is impeccable! I have been a customer for over 2 years and I’ve always gotten incredible help!
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