Mount Hope, Canada
2907 Upper James St
N/A
+1 9053891315
Absolutely great experience. Ordering and calculating the amount of sod needed was very easy and user friendly online. The delivery driver that delivered the Sod was polite and friendly. He provided a number of suggestions to help with the new lawn. This is the second project that I have used Hamilton Sod and both times have been great. I definitely recommend them. Thanks again James
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We received our order of 1,350 sq feets of sod nice and convenient but unfortunately the quality of the sod was terrible. While going down the pallet, the rolls were worse and worse, molded, hot like boiling and rotten smell. Out of more than two pallets we ordered, we were able to sort out only a little bit more than one palette and after 3 days of consistent watering it looked like the pictures attached. The day after we received the sod, I contacted by email the company and no feedback. After two more days I called in and got a supervisor contact. I forwarded our previous email to her and she contacted us immediately. Next day, the company came and picked up all the bad quality sod and refunded us the value for only 150 sq feets! After a week I sent them pictures to show how the sod looks like and asked for some more replacement rolls. We have received some replacements for the bad spots and now after so much work we finally have a full green backyard. Lesson learned - When receiving sod, put your hands between the layers and check if it feels hot. Also check for rotten smell and mold and unroll some sod from the lower layers, not only the top. We appreciate that the company refunded us for some of the bad product and replaced some other bad rolls, but the overall experience was very unpleasant and we had to work three times harder than we should have for the whole project to be completed.
Extremely easy to place order and I loved being able to have a wide selection of the date and time of day Order arrived early on my specified day and placed perfectly on my driveway with some gorgeous sod Driver arrived early next morning to remove the skid My only note was that it would have been useful to know that the company was coming to actually get the skid the next day I happened to be outside (admiring my lawn while enjoying neighbours jealous stares) when the truck pulled up piled with other skids so I was able to go and find the skid that I had put in my garage Other than that (which was really nothing) everything was great
The ordering was a piece of cake. Timely delivery. Timely communications. Good quality sod.
Ordered it and it was ready for pick up right away! Good quality!
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