Montréal, Canada
1000 Rue Sherbrooke Ouest #1400
N/A
+15148497394
Planning to come back to Belgium. Needed information's about the covid related procedure. Impossible to have a proper human being on the phone when choosing the \other information's\ section on the voicing box. So I recalled and went to the passport and ID section. I deeply apologized for using the \wrong\ path and asked for more info on the procedure. The girl answers that everything is on the website. Zero understanding... Bored voice... Not even a good bye... Come on Belgium... When all the staff at the Canadian gov is so understanding and helpful during this mess. That's very sad ! Please stay cool... This pandemic is a total mess... It's very hard to know for sure what to do and travelling is very stressful. I know you might be saturated with these kind of calls... But it's your job to keep your cool ! I hope you gonna get this and implement improvements ! Good luck to you ! Peace
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Prompt replies to email and phone calls and everything was taken care of in a timely manner and with kindness. Great team who will do everything they can to help you! Thank you again!
Cecilia Vegas was very prompt, patient, and knowledgeable. I had some confusion on my end, but she was very professional and went above and beyond the customer service expectation. Even though it was my fault there were issues regarding paperwork for a Belgian visa, she was very kind and did everything on her end very promptly to ensure my trip wasn't affected. Much thanks to Cecilia and her kindness!
Wonderful service. Got my passport quickly and was able to get my baby's passport in time to travel to Europe. Merci beaucoup!
Quick and friendly service despite the current COVID situation. I had a clear answer to my question each time I called.
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