Montreal, Canada
324 Peel St
N/A
+1 8442916009
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Great staff. Awesome service. And of course, good price! My wife and I were super happy with our experience with VW Centre-Ville.
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The sales representative I've met was the most wonderful person help with my hurdles. And I made the best deal ever! Thank you Team!
Wonderful sales experience, very competent, professional and friendly team. I worked with Sarah; she was wonderful and very thorough! I am so happy to now be driving around in my VW Golf! :) I highly recommend Centre-Ville Volkswagen!
Brought my Tiguan in due to some steering issues. I didnt have an appointment, but these guys told me to drop off my car and they would find time (regardless of the fact that they were short staffed). Within a few days they had ordered my part and repaired my car. Throughout the process they were accomodating, and honest. Ignacio specifically was very helpful and most of importantly transparent, a rare quality when it comes to service garages. I will not be taking my car anywhere else!!
There was a delay in returning my car but Ignacio was great at turning a challenging situation into a great one! He made things much better with creative solutions. Recommend this VW garage.
VW, Ignacio in particular, makes great efforts to solve my problem. Very much appreciated.
Bad after sale service. We have consistently had issues with appointments and communication with this dealership. The last two visits, we had confirmed appointments, dropped off our car and handed them the keys, then we were argued with at pickup that our car was not there, that they had not seen us in the AM, to finally realize that of course they had our car but no work had been done on it. The time before that, they lost our keys and it took 45 min to find them. Changed a flat tire and they put 40 PSI into it when it should have been 38, as instructed in the manual. When we called, they said that we can put whatever pressure we want in our tires, and when I specifically pointed to the fact that on our bill it said 40PSI had been put in, they told me someone would call me back and nobody ever did. Every time we asked to speak to the manager, they said he wasn't available, and when we finally managed to speak to Mr Chung, he investigated, called back and confirmed all the deficiencies in his personnel, apologized and said he couldn't do more than apologize. He then offered a discount, which he said would be confirmed by email, and then, guess what - no email, no communication on his part. I will be switching dealerships because this level of incompetence this dealership has demonstrated when dealing with cars frankly does not make me comfortable at the wheel, not knowing if the work done on my car was to be trusted, with upper management aware and unwilling to do much about it other than offer words of apology.
Very happy with the guys in the pre-owned! Very transparent and helpful. I'll be coming back for my next car as well as my wife's car! Thanks guys for the great service and even better price.
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