Montreal, Canada
8375 Rue Bougainville Suite 100
N/A
+1 8669387245
Overdue refund with runaround I have been waiting for a refund since July 2020. Told via email several times that my case was escalated but no progress. Wouldn't surprise me if this company declares bankruptcy to avoid refunds.
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ACP rail Simply excels in customer service. I had a glitch with my order that was of my own making and they dealt with it immediately. The person I talked with was very courteous and most helpful. Moreover they were about 50 less expensive and the travel agency downtown. I highly recommend them not only for the price and for their great customer service!
Seriously, don't do business with them. I'm always indulgent with poor customer service having worked as a CSR for a decade but the mistake made was pure lack of knowledge of their own products which resulted in me not being able to exchange my voucher. The agent provided me with the Agent voucher( the one he's suppose to keep) and the passenger voucher ( the one left for me at the end) and kept the exchange voucher which is given to japan Railways. I wasn't able to travel like supposed to, I had to cancel many bookings. Added to that their offices are closed on the w-e so no possibility of service til monday.
It's been a while but since they continue to send me emails I've been reminded. I purchased a rail ticket for Stockholm to Coppenhagen. I was charged and received no verification or receipt. Their website instructed to send an email about any issues. I sent 3 over 3 weeks and never received a response. It wasn't worth ruining my vacation dealing with this so i eventually let it go. I've never seen such blatant terrible service if it's not just a pure scam.
We bought a Eurail pass for Germany and France and found it very easy. Our route from Marseilles to Freiburg was complicated, so we called and they helped us find the times and routes to take. All the other routes were a piece of cake.
Best place to book your rail tickets or passes.
Horrible. I tried to buy 2 passes with Paypal. The transaction didn't go through because of a problem with ACP's account. So I bought them with my credit card. A couple of days later my Paypal account was charged as well. I never received a receipt from them. And I'm out the original amount. ACP ha been completely unresponsive and refused to refund the original Paypal transaction.
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