Mississauga, Canada
5510 Mavis Rd
N/A
+1 9055680333
This place is so great and IMMACULATE for seniors to live there. We feel so secure and comfortable to have our folk stay there. ALL THE STAFF ARE SO FRIENDLY N PROFESSIONAL, AND SO CARING. We feel very bless to have these staff to look after our folk and others. HIGH FIVE TO THEM ALL AND THANK YOU VERY MUCH FOR THEIR KINDNESS AND CARING FOR OTHERS.
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My grandma spent many years here under the professional care of many dedicated people. It was probably the most fulfilling time during the latter part of her life. She was not able to live alone, required supervision but still had the independence to participate (or not) in events and activities at this beautiful facility. I visited her weekly and she appreciated family dropping in. We had great discussions together and at 90 years young, she was still very sharp and focused. On Sunday’s, a Christian faith service would be held and she was pleased to get a boost for the week. In my Grandma’s memory, it is with extreme gratitude that I write this review in support of this Yee Hong Centre and its wonderful staff!
The care is substandard for all the hype about this home. The floor staff do not show compassion or warmth to the residents. They complain about how the rotating shifts make them tired and hard to work. MY grandfather have had several mistreatment or lack of proper consistent treatment resulted in life-threatening situations. Also there is not enough floor staff and likely too much admin or senior staff. Very nice facility too bad the patient care is so bad. Also very questionable high google ratings. Families are afraid to compalin as they fear that staff will retaliate and cause additional suffering. Previous attempt to sort out a problem was met with defensiveness and lack of hearing what my family had to say. There was no admission of any mistake or need to improve.
From what I can tell during visits, the staff are extremely friendly and treat their residents with respect. Compared to Tyndall Senior's Village on Tomken and Eglinton, this place is 8 times better (the latter was subjected to penalization by Ontario for violations which included abuse). There may be a language barrier here however, the staff here are human beings and will treat anyone with the dignity that the patients deserve and their loved ones expect. Since this is a Chinese Institution, it is like a second home for the patients here as they can see people of a similar culture. Obviously, there are improvements that can be made such as a greater variety of food... when I visit during dinner hours, Grandma only eats mushy stuff! It may be because of her teeth... Or they can somehow provide greater overall hygienic care for residents such as daily brushing for those who are not able to do so. Update: During COVID-19, the Yee Hong Centre was able to limit the amount of cases to ONE staff. The job they have done to keep the residents and their families secure and well is commendable and much appreciated.
Yee Hong is an unsafe and disrespectful facility! Please do not bring your loved ones here.
Nice place for old people
設備齊全的華人養護安養中心
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