Mississauga, Canada
6300 Dixie Rd
$$
+18885644287
N/A
Terrible! Ordered item, said estimated delivery was Jan 12, 2021. A week later, still no package. Called to find out whats going. Apparently the delivery company they use tried to deliver on Dec. 30th. We have security cameras! No delivery company came! No one called or emailed to say they tried to deliver! Buy from Amazon and save yourself the headache! No need to support local if they are not reliable!
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Extremely disappointed!! Ordered a gift bit wanted to return the item because the recipient received the same item from someone else. Can't return in person to a Lids store and had to pay 14 to return it! Terrible return policy/customer service! Would NEVER buy from this company again!!
Ordered two of the Toronto Blue Jays hats online, the delivery service took it upon themselves to simply return my hats with no explanation. I had to track them down and discover on my own that I was not getting my order. After calling customer service about this issue, Lids had nothing to say but \oh well\ Just place a second order with us and you will see a refund at some point. So maybe 10 business days or so. This hat is now sold out everywhere, and still no refund yet........
The Lids Retail Stores in Canada are apparently not associated with Lids.ca despite having the same name and logos. Incredibly disappointed since I am a NFL fan and have yet to see anything related to my favorite team in the stores I have been to in Ontario. When requesting merchandise I have been informed that \They just aren't that popular of a team up here\ even after winning the recent championship game.
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