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Shoppers Drug Mart

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Midland, Canada

stores.shoppersdrugmart.ca
Pharmacy· Beauty supply store· Medical supply store· Cosmetics store· Photo lab

Shoppers Drug Mart Reviews | Rating 2.7 out of 5 stars (5 reviews)

Shoppers Drug Mart is located in Midland, Canada on 9186 County Rd 93. Shoppers Drug Mart is rated 2.7 out of 5 in the category pharmacy in Canada.

Address

9186 County Rd 93

Phone

+1 7055267855

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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C

Chris Diane Monteith

Bought a big screen TV from this place in late November as a Christmas gift. It failed after 2 weeks and the store would do nothing to help me. I have two options, throw it out or spend several hundred dollars shipping it to the manufacturer for repairs. Response from Shoppers ‘past 30 days - not our problem’! Should have known better than to buy here since this store generally offers very poor service but the TV seemed to be a good deal. But we live and learn - a sub-standard business selling sub-standard merchandise!

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Thomas Fleischer

They never answer the phone and take hours to fill a prescription.

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P. Ca.

Attended the store December 12th at 12:15pm as I do regularly to buy quick grocery items. As a frequent shopper of this SDM location, I am very familiar with the store. As such, when ready to cash out I went to the self-checkout kiosks as there was no one in the line for self-checkouts. I punched in my item and from behind a customer in line for the traditional cashier lanes begun to publicly berate and yell at me for ‘cutting-in-line’; however, there was no one in the self-checkout lines. To not further cause disruption, and to not further be yelled at by a customer I politely said “I was unaware you were all in line for whichever came first” and moved to the end of the line. I confirmed with front-end staff before leaving on the status of the line, and whether there is supposed to be two separate lines, and they confirmed to me self-checkout and traditional cashier lane lines are to be separate. 1/5 stars for the lack of response from store staff whilst this customer made a scene and publicly berating me for something that I did not do, and for no store staff coming to rectify this issue – it is not my job as a customer to educate other customers on how they should be queuing and where.

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Derek Stefanovsky

The GOOD: The self-checkouts are great here. I'm not sure why people are complaining about long lines. Just use the self-checkouts -- they are usually open and you can be outta there in no time. Service at the pharmacy is exceptional when the seasoned staff are working. The NOT SO GOOD: The phones are still horrible. Please, please, please, please, please have someone just answer the phone. Your online and automated refill programs are less than perfect, and people need to have a way to access a live person PROMPTLY. Prompt is NOT: (1) a dropped call; or (2) 25min; or (3) 15min; or (4) 5min. Prompt IS: the phone rings and you pickup in less than 4 rings. More phones than people answering? --\u003e get more people. How about an overflow contact centre for all Shoppers Drug Mart stores (if money is a problem?). Endless loops of useless on-hold messaging that only marketing departments can dream up does not make customers happier. I often see many people working behind the counter. But everyone avoids serving the customers at the cash like the plague. Staff bunched up at the far end chatting away, giggling, and laughing.... ....all the while, customers are lined up, either not being served at all, or being served by one lonely, stressed out cashier. Priorities people? Are you REALLY doing work that needs to be done right away? ...or do you just want to do work that doesn't have to involve interacting with customers face-to-face? Thanks for listening.

K

Ken Henderson

I had called this drug store pharmacy twice to make sure they were administering vaccine shots before going in to get the booster prescription filled. After getting it ready the pharmacists refused to administer the shot. Left and right hands were not in sync with each other. I will likely be finding a new pharmacy after this.

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