Burnaby, Canada
5511 Lane St
N/A
+1 6044349220
Called to see if they had an electronic pallet jack 5 days ago. Person didn't speak English very well (which is ok) but told me they had one. I just wanted to double check to make sure so I called again on Thursday. New person spoke fluent English and told me they had one, just to come in and pick it up no problem. I booked my guys for the days project, and scrambled to get a truck for the pickup. Went there this morning to pick it up and the guy there didn't know what a pallet jack was. I showed him a picture on my phone and he said they don't have anything like that. A pallet jack is one of the most common tools out there. How does a tool rental company not know what a pallet jack is? Now I have a truck and a team of guys lacking the tool necessary for the job. Thanks for wasting my time.
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Horrible service, Incompetant employees, Borderline racists. Some of the comments I heard when there, could and would land these guys in serious trouble.
Great people! Fair prices, awesome service!!
Terrible customer service. They hung up on me mid question.
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