Markham, Canada
7390 Woodbine Ave
N/A
+19059408827
I was at this store more than 3 months ago to look at some toilets for my bathrooms. Purchased them and scheduled for them to be picked up by my contractor. 3 months later, I had a fallout with my contractor and he never picked them up. Renovations are completed, by a different contractor, about 2 weeks ago, and as I went over my bills, I saw these toilets that I paid for but never got picked up. Went to the store, spoke to the manager and he issued a full refund, without restocking fees!!! Usually, restocking fees are about 25%. I was willing to take the loss since the toilets were special order, but the manager was very understanding and he waived the fees. I saw some 1 star reviews here and wondered if we are talking about the same management. I noticed that these reviews are from customers who visited the store more than 2 years ago. Management changeover happens quite frequently in customer service-based businesses. For those who judge a store base on reviews, I recommend that they should experience it for themselves. I can only imagine if I read all the negative reviews here and decided not to visit this store, would I have gotten a full refund, after more than 3 months of my purchase, elsewhere?
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this shop is terrible worst of worst ever，i bought a tubs and comes with 1crack and 5 dents on it. and only 3pic i posted，can not return or changed ！reason is we didn't check carefully when we we pick up！！ Just will never go to that store any more. their quality and return policy are both worst i had seen. Vida is their brand and quality is pretty low. dont buy it if u see this. what i said is truth. I barely commend a store on google because I don't have a gmail,but this time is so bad I know I had to commend this and did create gmail for it. Just not to buy from this store, otherwise u will regret!
What an incredibly helpful, thoroughly knowledgeable and thoughtful customer service provided by Nosh. We were looking for shower stem and faucets for our bathroom renovation and he really helped us understand and balance functionality, quality and price. We’re very grateful. Will definitely be back.
Shopped there for my bathroom renovation project. Very happy experience. Nosh is really nice and helpful.
Tubs is the best place to go for all of your bathroom needs. I had a truly amazing experience here and was extremely happy with both the quality of the products we received and the customer service we were provided. Nosh was extremely helpful and made sure we got all of the right items that we needed for our renovation at the best possible price. He is extremely knowledgeable, patient and kind. He also went out of his way and explained everything for us so that we understood what we were buying. Do not hesitate to go here. I will return for any future projects. Highly recommenced, five stars.
Deli
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