Markham, Canada
158 Anderson Ave #12
N/A
+19054724147
From the first time that I got to visit this store years back, I have always had an incredible experience thanks to Jose and Edwin. They are always so helpful, inviting, and genuinely interested! They go above and beyond all the time, something that they do not need to be doing. I have been to other leather stores around the city and the experience is never the same. Any time there is an arrival of a new leather in store that they think I would like to work with, they will call/email to let me know about it. They have helped me place orders over the phone when I was unable to come in person to the store. They have helped me place orders for interesting leather that was not carried at their location. They always keep me up to date on any upcoming sale or promotion. They would always be extremely accommodating even when I show up to the store 5 minutes before closing, I never felt rushed. There are countless of other experiences, each one being positive.
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Such fabulous customer service. They are always so willing to advise and answer questions. Lots of tools, supplies and leathers.
If anyone needs to see and learn what customer service means should stop by this store. I wish I could get this type of service in any place I go. So far everyone was knowledgeable and very helpful in choosing the tools or leather for the project, great patience and willingness to listen and understand what the client is looking for. FIVE STARS without any doubt.
Absolutely fantastic service from Jose. When the sale item I ordered online wasn't in stock , Jose e-mailed pictures of a few similar hides in the same price range. The always cheerful and knowledgeable staff at Tandy makes shopping here a pleasure.
I was totally floored by the knowledge and enthusiasm of the staff. They went so out of their way to make sure I got exactly what I wanted at such a fair price. Thank you!!
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