Manotick, Canada
1136 Tighe St
N/A
+1 6136921484
Kerbside pickupNo-contact deliveryDeliveryIn-store pick-upIn-store shopping
Organic products
This business helped so many of my personal friends with their individual health needs! Not only was Darpan (the owner) professional and knowledgeable, she has gone above and beyond to ensure the needs of others come before her own! I would highly recommend this wonderful health store! Keep up the wonderful work! A
like
Wide variety of products and supplements. Lots of different modalities and practitioners.
So I ordered a 24 jar of lotion and opted for delivery. During the checkout process it stated I qualified for free delivery as I was in the area of Manotick. So all good. Few days later the owner calls and says my lotion is ready for pickup and that no I did not request delivery but that for 10 it will be delivered.... I asked to just cancel order and she said she can't help me with that and that I'd have to go online and do it. Well....thats easier said than done. The site I purchased from never made me create an account so I can't access the historical purchase order to cancel or edit it. I didn't even get an order confirmation email from when I'd bought it. So I'm getting ready to move, I'm surrounded by boxes and chaos, I'm a few weeks post partum with second little one and things are crazy busy....hence me opting for \free local delivery\ option that apparently I didn't request according to the store. So no I'm not loading the kids up and making a trip for cream. But with no apparent way to cancel the order theyve got my cream and my money. Way to local customers trying to support local business, Manotick Natural Market. I texted the owner back with my quandary about not being able to cancel order but haven't heard back. I've now left a voicemail too. No answer yet. If they call back and help my rectify the situation I will be sure to come back to Google reviews and reflect that in my review. Stay tuned....no news or updates to my review will mean no change. UPDATE: I heard back, same day, from the owner via text message. She made arrangements to have my money refunded. Note, when you order online and it allows you to check off local delivery after entering your shipping address, that does not necessarily mean you qualify for free delivery.
I love this store! The owner and staff are incredibly knowledgable and will go above and beyond to research and locate products when needed.
Great products and excellent customer service.
Deli
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