London, Canada
377 Commissioners Rd W
N/A
+1 5194729301
Toilets
Wheelchair-accessible toilet
Well, I appreciate the help they offer, and at a fair price. I've definitely had some good care there, with no serious issues. That being said, nothing is the same since Dr. Staples retired. Always loved the assurance he gave when he came in to check on your pet, even after another vet had seen them. And, I NEVER had an issue when he was working there. He truly was a deeply caring, patient and special Vet. Sorry, it was just hard to lose him. I'm sure the other vets are caring too, but have to say it just doesn't show quite as well. Since he left, I've had one vet tell me my dog had cataracts, but the next visit, another vet said that he didn't but rather just had aging eyes the same as humans do. Not a big deal, but how do you misdiagnose something so simple? The worst experience? - We took one of our dogs to be put down - showed up at the time told (a very early app't) and were left sitting quite a long time while MANY others, who came much later, were seen first, and all with no word of explanation while my adult son sat with tears rolling down his face while we waited to lose our dog. Just HORRIBLE! Once finally taken in, their process is lovely with the beautiful, special room they have. That part was excellent. ( I do feel badly that I've never spoken to them about that experience, but I was just too angry to do it right away and then ..... time got away). I often want to go to another vet now, but the affordability and decent care keeps me returning.
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Nothing less than fabulous care here for our girl . She has autoimmune issues and both Dr.Viera and Dr.Robertson are totally 100% when it comes to her health . Saved her life twice ...
Very reasonable, helpful and not out to just get your money like all these other posh like vet clinics. Both of my dobies just love it there!
I took my dog there a while back for euthanasia.... it was a booked appointment and they were running late (it was a 10 am appt). So I sat in the office watching all the happy people bringing in their puppies and waiting to put my dog down.... I was sobbing. Im not saying I should have been priority to others... but it would have been nice to have a quiet area to spend the last minutes with my 16 year old dog. Than they didn't give him a sedative before the barbiturate. I watched him chain stoke for well over a minute and seize. It was traumatizing. As a nurse, the worst thing I have ever witnessed (and I've seen a whole whole lot) They have absolutely no compassion and I wouldn't trust them with a pet fly. Disgusting practice
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