London, Canada
1486 Richmond St
N/A
+1 5194329863
Even though they advertise that light housekeeping is included, that is a big farce. I know of a 2 bedroom, 2 bathroom, living room and kitchenette, where the light cleaning is rather pathetic. An employee gets 40 minutes to clean the premises. Anything below the waist never gets dusted. The chair legs in my relative’s apartment were grey!!! Full of dust. When I questioned the cleaning staff, I was told that dusting belongs to “spring cleaning” !!! This is supposed to be a high quality home. I think it is elder abuse. Seniors are too afraid to complain, they can not move themselves and are always dependent on relatives. It is time that the seniors get the service they deserve for what they pay for. I was told, dusting could be done but for an extra half hour charge per week. One way to raise their rates!!! Even though I am 78 years old, this would be my last choice. I will never recommend Windermere on the Mount to anyone!!! P.s even though they say things have been corrected, they have not!!!!
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Very caring staff and beautiful community
Service is great and level of professionalism is good
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