London, Canada
79 Enterprise Dr S
N/A
+1 5196816520
I was rented a truck. The truck had 235 000 km on it. Arm rest was broken, extremely uncomfortable driving the truck vibrated at speeds over 90km. Penske should be embarrassed to have this particular unit in the rental fleet. Word to the wise, test drive your rental before you sign the agreement. No one should be charged to drive junk, up and down the highway.
like
Service good. Staff friendly.
ABSOLUTELY HORRIBLE DO NOT USE THEM UNLESS YOU WANT STRESS AND YOUR CREDIT CARD CHARGED WITHOUT KNOWLEDGE!!! All employees That I had the opportunity of encountering are extremely rude (Michelle & Derek). I had to extend my rental as I was pregnant and falling asleep on the road and for safety purposes could not continue to drive and I kept in contact with them the entire time, YET I was told I was DECEPTIVE. Then they tried to charge me per 8 hours not per day AFTER I already rented the vehicle and when I called them out on them not being allowed to do so, that my paperwork said per day the story conveniently happenend to switch and then they tried to charge me more per day......after all this they refused to provide me with the business license number in person themselves as I told them I was complaining to the better business bureau, They instead provided me a 1800 number that when called is Penske reservation line in the US? Long story short this number had no access to there license number, but the women was very helpful apologized for there behaviour and has refunded my money. SAVE YOURSELF STRESS DONT USE THIS PENSKE LOCATION.
This is a very dishonest rental truck company with poor management staff. Word to the wise, if you do choose to give them your business, ensure you check your final bill and credit card charges for surprises.
I just wanted to express my gratitude to the great staff at Penske. Fouaad helped us several times and he is amazing. They offer reliable and clean vehicles, including small cube vans, Large 26 foot trucks, single & tandem axle tractors and 53 foot trailers. Friendly & quick service. Highly recommend! They deserve 7 stars.
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