London, Canada
Covent Garden Market Bldg, 130 King St
N/A
+1 5198508771
I went here to get some keys cut. The lady who served me was quick and efficient, and it was the friendliest most courteous service I've received in a long time. I have never gone here for repairs, so I can't comment on that, but it's a good place to go for keys.
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Amazing experience! Extremely polite & very professional, made sure my repair was done right. I reccomend Mr. Kwik fix to everyone I know! Rob does an outstanding job trying to keep everyone happy with their repairs while operating the business himself. People need to understand patience is required for quality & local work.
Edit: the repair did not last. First day wearing the boots and the stitching on the patch came out. It cost 70 to fix them and no discount for taking 3 months. Brought them back to repair the repair 3 weeks ago (which he said he would do right away and free of charge) and they still aren't done... Do not recommend at all!!! Not at all "kwik". He had my boots for 3 months and didn't even offer a discount for taking so long. The work on the boots is passable, but we shall see if it lasts!
Rob went above and beyond to help us today... our key broke while at the market and he didn’t have the key in stock (older car) and we didn’t have a backup! Rob made a call to his brother over at the GM dealership and had the right keys cabbed over to the market and then cut them for us all within an hour! Amazing customer service and he goes above and beyond for his customers. A true jem! I highly highly recommend this shop and Robs work to everyone!
I've had lots repaired here. Shoes, boots even a wallet. I've taken friends boots here to be repaired. I find Robs repair work to be very good and reasonably priced. I recommend him all the time
These people can not cut a key for the life of them. Upon our first visit the employee paid us little attention and spent the entire time talking with a friend at the counter, this cause her to improperly cut the key. When we returned they would not give us our money back they only offered to recut and “fix” the same key. Once again the employee did not properly cut the copy and for some reason chose to also grind and destroy my only original leaving me without a key to my house.
I took in a pair of winter boots for a zipper replacement in April. Rob told me that it would take a few weeks to repair. I went back to pick up the boots in June, and the zipper that was replaced was not only a different colour, but was barely attached to the boot, the stitching was already unraveling. I pointed this out and Rob said he would replace the zipper again to match the other boot, and that I could pick it up in a couple more weeks. I called, they still were not finished, finally went to pick them up in October, and although the zipper was replaced to match, there is a ridiculous amount of extra stitching holding the zipper in place, which is bulging, and completely unattached at the ankle. I have never seen such unprofessional work. This was expensive, (60), very time consuming (6 months) and Rob's general attitude toward making this right was shameful. He would not take ownership for any of the problems with this repair. I would not recommend anyone give this hack any more business. For Shame!
New heels and reinforced souls on my Valdini's (boots) took a week and the price was very reasonable. A minor stitching repair on the handle of my leather purse took a day and the price was very reasonable. I'd recommend this business.
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