London, Canada
820 Blythwood Rd
N/A
+1 5194716621
Kerbside pickupDeliveryIn-store shopping
Wheelchair-accessible car park
Assembly service
My wife and I ordered a planter pot, they couldn’t find it in the store despite showing in stock. The customer service team dealt with us in a very professional manner specifically a gentleman named Gus and the Supervisor/Manager on duty David. In the pandemic times, they ensured that all our needs were met with a replacement product. Bravo to Rona London..!
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Great designs and finishes for renovations. Ahead of the other big box stores! Their late hours until 10pm are very convenient! Staff is very helpful! They also have frequent sales that are actually worth taking advantage of! Their Christmas display is easily the best in the city! Their custom kitchen and bathroom dept is very good. Great software to create custom vanities, etc.
Spent half day on phone with pro desk to make sure could get order next morning order was 2 doors. Show up next morning order not ready. So had to reschedule workers because couldn't get materials. Show up next day they give me 2 damaged doors don't find out they are damaged until trying to do install lost hour driving time going back to switch out after getting message they are ready. Show up to exchange wait an hour nobody knows what going on. There is no way I can make back money lost on this job between fuel driving time and waiting in parking lot. Of course nobody at rina cares. Wonder if I will ever spend anymore money there... Will drive across town to deal with anyone else. So much for customer service. Funny part they wanted me to but replacement and hold garbage they gave me until covid done! Awesome management there.
Good store not very busy. But they no longer are an air miles client. So going forward I will have to shop elsewhere.
Excellent customer service. Good prices!!
Deli
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