London, Canada
592 Adelaide St N
N/A
+1 5196791266
In-store pick-upIn-store shopping
I have had two above and beyond customer service experiences with Champion Bicycles recently. In both cases I was assisted very quickly with friendly and informative service (thanks again Andrew!) The first experience I was unable to find a product and was helped over the phone in just minutes. Not only did Andrew take the time to tell me where to go but walked me through it to ensure I found what I needed. I then ordered something (to my own fault) that was not in stock and he contacted me immediately not just to tell me it was out of stock but to offer me an alternative. I didn't have to do anything, he took care of the billing and product changes immediately and had it shipped out within 24 hours. Amazing. My next experience I had no idea what I needed and reached out to Andrew for advice. He communicated back and forth via email (my preference) until I was satisfied and then took care of all the ordering and billing for me once again. The product was shipped out and arrived very quickly and the prices are on-par with everyone else. The customer service alone is why I will drive an hour plus to visit this shop for my future needs even though we have several bicycle shops right here in town (where often newbies are looked down on). I highly recommend Champion Bicycles. Thank you Andrew and the owner/staff!
like
Today I had a great experience at Champion Bikes when I met Andrew who is tuning up my cruiser bike. He is very knowledgeable, friendly and professional. I used to visit this shop when I was a student and was always pleased. I’m so glad the good service continues - as does this small business. I recommend Champion Bikes 100%.
Andrew went well above and beyond for my small matter. My wife wanted her handle bar height raised to be like a cruiser level. Some creative ideas, new parts, strong arming of some seized bolts on an old bike.... Very happy with the final product! First time customer, very happy!
Andrew provided exceptional customer service and my item arrived within 2 days! I highly recommend this shop.
A fantastic bike shop doing the best they can during difficult times. Andrew is an absolute legend - knowledgeable, competent, sincere, patient, and reliable.
Deli
The best companies in the category 'Deli'
In-store pick-upIn-store shopping