Laval, Canada
2350 Boulevard Chomedey
N/A
+14506823336
Worst dealership I’ve ever been to. I’ve owned many cars and have been client in many dealerships and this is by far the worst service I’ve had ever. The F&I can’t control herself. She yells at clients on her very first week of work before the contract is even signed. Her only reason for being so upset is because I noticed many errors on the contract. I’d hate to see what it’s like when you have the car and have a problem during the time of your contract. Also, after being insulted and yelled at, I left and decided I would think about it as I had second thoughts. Impossible to reach people to get your deposit back. They were very easy to reach when we were negotiating though. They are now refusing to give my money back. It’s not my fault if their F&I is frustrated at life. On the other hand, I had a great service at Volvo Park Avenue. I highly recommend going there instead of Volvo Laval. On top of that, Volvo Park Avenue (Brossard) has much better deals. For the exact same car there’s a difference of 150 a month.
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My fourth Volvo. The car is great. Experience with Alain pre-sale was good despite the pressure to up-sell. Beyond disappointing new “luxury” car purchase experience with an unprofessional dealership. Paperwork was not ready at delivery and preparation of car had not been completed. Staff at delivery of the vehicle were not knowledgeable. Staff and management did not return calls post sale. Promises were not kept. Terrible client experience which they dragged out for weeks post sale. Their lack of sincerity to correct their errors earns them the one star. Even after acknowledging that they dropped the ball and promising to make it right they did not deliver on promises, were late in refunding the overcharge (and that with an incorrect amount) and ultimately returned a dirty and dented car. Sloppiness and lack of professionalism seems to affect many aspects of this dealership. Postscript: Management posted a reply to my initial post implying that I did not contact them before posting my review. There were many calls and emails. They simply did not care to make it right. To add further insult and yet another example of their incompetence we discovered today that the overpriced winter wheel set was delivered with 4 wheels all mounted for the right side of the car. I can’t make this stuff up.
Always great service at Volvo Laval. Very friendly staff and efficient service
I'm thankful for the quality of service! I bought a pre-owned XC90 and the experience was impeccable. Every appointment for the car service is superb! They always follow-up and make sure you get the best experience! Thank you to all the staff and especially to Sam and Tanya!
First car purchased here, price, service and general experience was above and beyond our expectations. Nader and his team were welcoming , professional and detailed. Thanks to a great team! Thanks Volvo Laval!
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