Langley Twp, Canada
8790 204 St #5
N/A
+16048881721
I had help over the phone about general inquiries and it was a very pleasant experience! the lady i spoke to was very kind and knowledgable and patient! I was happy with my experience :)
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Great service. Kept me informed and did a great job! Definitely recommend this office
Horrible experience. I went in the every document they could possibly need. Instant cash back, apparently not an option for me. I asked questions politely. Answers made no sense. Manager wasn't able to answer my questions either. Except to say other locations are not following policy. Hugely disappointed in the service and lack of knowledge or care for my taxes. I will not be going back. Grossly overpaid for my son's one T4 tax return of 150 to efile. Mine was 275.35 to efile. Payment options were not given up front. \Pay on the way out\ I said I wanted \Cash Back\ was told My \Premium return\ doesn't qualify. Was told tax return would be deposited on March 9th my son's was, mine was not when I followed up then the manager tells me after March 16. My best advice is find another location or go elsewhere all together. No your options up front and double check the actually efiled your return right then and there. Mine surely wasn't. Don't waste your money here.
Walked in fully prepared with all documents I could, within a few minutes I was being laughed at and insulted for not knowing how tax filings work. Worst yet, my wife who usually files them and was not there, was also being insulted by this lady (LB you know who you are, expect a formal complaint). You guys EXIST to help others not laugh them out the room and insult them when they have simple polite questions that we are PAYING YOU to help us with. I was in a state of shock that I just had to stand up and walk out before things got nasty... do NOT go here and DO NOT deal with this arrogant, insulting lady. Most unprofessional behavior I have experienced in a long time.
Drove here from maple ridge. After finishing my taxes they say they can't give an instant return, which is why I paid 80 dollars for them to do my taxes. 9 days goes buy and I had to go back in because they totally FORGOT to do the taxes all together! This couldn't have gone worse. It's going to be a month before I get my return that was supposed to be instant. I would leave minus 5 stars if i could. Totally unacceptable.
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