Langley City, Canada
20434 64 Ave #202
N/A
+16045148383
Our dog has been seeing Dr. Kirsty Elliot in Oncology for the past 2 months. The entire Oncology Team is compassionate and professional. Our girl is still happy to go in with Tia for her chemotherapy treatment. It means so much to us knowing that our dog is treated with kindness and is in expert hands. Dr. Elliot is extremely knowledgeable and caring, answering all our questions and explaining next step as treatment progresses. We really appreciate the detailed reports and follow-up we receive which is really helpful to help coordinate with our regular veterinarian. Thank you for being such a caring Team!
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Dear Dr Gordon, Ruby turned 10 years old today! I want to take this opportunity to express my heartfelt gratitude to you! Thanks to your excellence, Ruby and I were able to celebrate her 10th year but taking a walk at the beach this morning. Ruby started to decline late into her sixth year and at several points in the last four years, could not walk for more than a few meters before falling over. Today she is 10 years old and can walk for a solid 45 minutes! She drags her right paw and has mild bowel control issues. However, beyond those minor set backs, she is a happy, hungry, independent senior pug lady who still gets the zoomies on a regular basis! So thank you! Not only for your amazing work and skills but for always showing up in a kind and courteous manner and for always taking the time to explain everything and calm down anxious puppy parents! You are the best! Thank you also to your wonderful team who never fail to excel at customer service and warmly welcome their fur patients. Kindest Regards, Elli Klaus
The staff and Doctors at Boundary Bay helped me get a diagnosis for my dog and were amazing to deal with. They were caring, professional and sensitive to my emotions. I knew my dog was in the best of hands and am so appreciative of their expertise and kindness. Special thanks to Jen who met me when I arrived and took excellent care of us both ️️ Keep up the good work, you are all appreciated
This clinic is completely lacking in communication with its clients. When we had our first appointment I had no idea how long they would keep my dog. We waited in the car for 3 hours while they did tests on him. I had a one year old in the vehicle with me, it was not a great time. If they would have told me how long it would be I would have went home or killed time somewhere else. Our dog needed an ultrasound which our vet had told us when we were referred and the day of our appointment the tech was out at another clinic so we had to come back another day. If I would have known that the tech wouldn’t be in that day we would have booked another day. Finally when we went back for our follow up appointment our dog got more bloodwork done and urine tested and I never got the results. I called multiple times and was told they were still waiting on some of the tests. It’s been two weeks since our appointment and we put our dog down yesterday. So we basically paid 300 for nothing. It would have been helpful to get the results to either start a new treatment or to help us make this difficult decision. In the 7 weeks we were clients at this office they never followed up once to check on our dog. Extremely disappointed with the service we received here.
Everyone here is AMAZING. I brought my very sick cat in as an emergency transfer from another vet. She had a pneumothorax and was in really rough shape. The staff were super kind, caring, and responsive. They quoted me for a three day stay, but after two nights my cat was better and was ready to come home - they really did everything they could to get her better and make her comfortable. The communication from the liaisons in the office was fantastic, they even sent me a photo on the first night, which really made me feel so much better. Best vet ever!
Dr Kathryn Ash was very nice, compassionate and thorough made me feel like she actually cared about my cats well being. The front desk ladies were also very nice and caring. Especially Sheena she was amazing. They were fast, and efficient and reasonably priced. I will definitely bring my cat back.. thank you everyone that helped tonight.
My pupper got the dreaded cancer diagnosis last month, lymphoma. It sucks. I was worried about the wait to start treatment, prognosis, chemo, if she’s in pain… That’s why I’m here to say thanks to BBVSH for the AMAZING job that they did! They got me in quick (on Easter Sunday during Covid times if I may add) and laid out all the information for me to understand in a clear and friendly way (diagnosis, prognosis, the options I have and what their recommendations were). They were even able to start Chemo on her the same day! Special shout out to the friendly techs, administration and Dr. Robinson (Oncologist). Your care and love for my pupper was obvious and she was just as happy and at ease coming back out as when she went in. I really appreciate Dr. Robinson taking the time and care to answer all those questions that I had (and I had a lot). If your pupper is sick, I’m sorry. However, you can take comfort that you will do right by him/her by coming here. Good luck on your treatments whatever they may be. God Bless.
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