Kitchener, Canada
777 Weber St E
N/A
+1 5195798700
Wheelchair-accessible car parkWheelchair-accessible entrance
The staff here are completely unprofessional and do not answer phone calls, emails, etc. I had been trying to cancel my membership before my annual renewal in September and was told I would only be able to cancel in February since \COVID pushed everything back\. Well apparently that only applies to cancelling the membership as I was charged the annual fee in October. I went into the office and the manager lied through his teeth letting me know he would contact head office to see if there was anything he could do and call me back (he did not). This is the same manager who had at least a hundred unread emails he had accidently left open for me to see in the background. When I was finally able to cancel my membership (at the end of February), they advised they would not refund my annual fee or refund the Nov. and Dec. monthly charge as it goes against the contract. I even mentioned in that beloved contract of theirs, it states that should the gym cease to offer their services customers are able to request to cancel their membership. This email was sent on Monday February 22 and I have yet to hear from them. I would highly suggest you take your business elsewhere as this gym lacks any sort of professionalism and will continuously and purposely ignore your emails to ensure they keep your money in their pocket.
like
Friendly , we'll equipped, convenient and cheap member fees.
Just be aware no one is picking up the call from reception. So, I had to go and check out at gym but, when I reached there I was informed they are charging 113 bucks for cancellation fees.
Been to a lot of gyms, with all types of amenities. What I like about here is no pushy fitness trainers and no nutritionist offering to make you a over night weight loss plan. Just a low monthly fee which they are transparent about. The building is small in general but has all the cardio and weight equipment for a great workout session.
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Wheelchair-accessible car parkWheelchair-accessible entrance