Kitchener, Canada
5 Forwell Rd #1
N/A
+1 5197453250
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Horrible place to go they give your orders to someone else after they sell you the product and then when you call them out on it they act like they are 8 years old and tell you that you are no longer welcome and return your money. Be aware as they have poor customer service and professionalism and will leave uou high and dry 2 hours before you are going to start your project and cost you thousands of dollars . Go to depot at least they don't sell your product but may cost a bit more but worth it.
like
Amazing customer service! If they dont have what you need they will help you find it somewhere else
Rob is amazing, great products and service support these guys as their locally owned.
Damage to my car after wood loaded in and trunk closed. I called and spoke to the manager who was professional and courteous. However, the issue had to go to the store owner and after 6 days no response even though I called twice. Better communication could have avoided the whole situation. Poor customer service in the lumber yard as well. Will not return to this store.
Replaced our old deck with a beautiful new composite deck. Bill was great to work with and communicated frequently regarding the initial deck design and details. Our deck project started a bit later than anticipated (early November), but our deck builder Mark worked through the cold in December and January to get the deck complete. Overall happy with the finished project and looking forward to spring so we can start enjoying our deck!
Deli
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