Kingston, Canada
710 Development Dr
N/A
+1 6133895211
Absolutely horrible experience. I was promised a certain size machine, and even called to ensure and confirm I was getting a certain size, and then was given a smaller one. Had a worker booked for a week and could not send it back. Float guy told me they had the size in the yard that I had asked for and told I was getting. Called to inquire. Paul and the others right up to management were extremely rude, dismissive, and spoke down to me. They told me they tracked the machine for a week and said I used the machine. The size given to me was not big enough to do everything I had to do and so could not use it for the allotted eight hours that we had planned. It was a very expensive investment, and the staff were cocky, arrogant, and dishonest. Will never go to this place again. Do NOT trust this company. They have zero understanding of customer service and are very, very rude.
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The staff in Kingston are so helpful and knowledgeable I would not go anywhere else!!!
Absolutely terrible service. Their staff/employees are unhelpful, rude and are forced me to go elsewhere to purchase a tool that I was dead-set on buying from them. Unfortunately, this is not likely to change so you are actually better off researching/ordering product online or going to a big box store.
I shop at United for all my parts and sometimes they have to order things in but the gentleman in parts is always kind and well mannered.
Helpful and friendly Will continue to go there
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