King City, Canada
1700 King Rd #12
N/A
+19058338421
When you book an appointment with a doctor the hope is that when you arrive you will get to see the Doctor. This sounds pretty simple but has been a difficult task for this office to handle. Twice in the past (before switching) I have booked appointments for my 6 month old Daughter to see Doctor Houssain and when arriving at the clinic I learned that she was on vacation or didn't work that day. Why would a receptionist book an appointment to visit the doctor on a day they don't work? I would let it slide if it happens once but this is twice now and each time we're in, even for the walk in there is a new receptionist who seems to be in training. And we often overhear them telling people who are coming in before or after us that their appointment isn't able to be completed because the doctor isn't there. If there is an issue with the schedule even a simple phone call a couple days before to reschedule would be the expected thing to do but nothing. Whatever system they use to organize themselves is either broken or missing altogether. The doctor's schedule is either in a constant state of change or the receptionists don't have access to it and are throwing darts and letting the next employee after they quit/are fired (?) deal with it. Dr Houssain is nice and competent enough but this place is being drowned by a complete lack of organization. If you are looking for a family doctor and book an appointment here be prepared to do their job for them and constantly call to ensure you will be met with or roll the dice on someone being there when you show up. Thank you for the kind stranger in the walk in clinic referring us to Dr Gergis.
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I was pleasantly impressed with the staff at Improved Care Walk in clinic. The receptionist was very pleasant and polite. I was particularly impressed with Dr. M Singh, he showed concern and was very kind to my daughter, he ensured she was comfortable during her visit. Believe it or not, my daughter had a jewlery bead immersed in her ear canal, which Dr M Singh carefully removed. Thank you again to the team at Improved Care Walk in clinic.
I have been coming to this pharmacy for years because Ogi provides personalized care. He sends me researched information when I have questions and calls me when I forget to pick up my monthly medicine. Exceptional service!!!
Pharmacist Ogi is pretty much the only reason I come back. Best pharmacist I’ve ever encountered. Thank you Ogi for the wisdom and info you share !
I totally agree from one of the comment below: this place was a joke. To be honest, this place just like its name that it really need to be “Improved”. The doctor was rude and unprofessional. Also, I don’t think she knows what are she doing, because she wrote unprofessional doctor notes for me and I was questioned by my insurance company. Moreover, to make more money, she tried to persuade me to do some unnecessary physical exams at her clinic. That sounds ridiculous! Well, I finally understand why this clinic got that low mark on Google and that’s a good lesson to me. WOULD NEVER GO BACK!
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