Kelowna, Canada
2975 Acland Rd
N/A
+1 2507653233
Great Company! Customer service is top notch drivers are polite and respectful always there to help very pleased with this service!
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These drivers are great! Green bin was to be picked up yesterday and ours was loaded all wrong. A big plastic bag full of leaves was on top of some loose greens. He could have driven by, but he stopped, pulled out the bag, dumped the loose greens and then dumped the leaves out of the bag into the container and then dumped those. He dug a hole in the gravel, shoved a corner of the plastic bag into the hole and placed the bin wheel into the hole so that the bag wouldn't blow away. This same driver has also come into our carport to get the correct bin and explained to us that our whole street had put out the wrong bin that morning and he had taken the correct bins from carports etc at a number of houses that morning to ensure that they were emptied. I don't know about you, but I think this is great service.
What a great company to deal with. Mauricio is one of their drivers, he is a nice guy. He has even grabbed my cans a couple times that I forgot to take out..
Another missed pick up. This time my yard waste was missed. Have called 4 times now to get this resolved and nobody ever picks up. My voicemails have gone unreturned.
I have a small bussiness commercial bin with them.I could not be more impressed!! I have lots of experience with the contract scams that are common in the waste bussiness. This company in Kelowna is just a breath of fresh air!! highly recommend if you need commercial service!
My garbage bin was damaged over the winter cold snap. I had called and emailed with photos to request a bin replacement. (Broken lid, plastic along the top ledge peeled back and a 18" hole in the side) I was was assigned a replacement date. I placed my bin out the nighy before... they no showed. I called and emails a second time.... the driver looked at the wrong bin and deemed it not damaged. Called back a 3rd!! Time put the bin out on the scheduled date... No showed again! When I did a follow up call to find out what is going on I was told "Not sure who assigned you that pick up date... it should have been me, your booked for pick up in a week" The disorganization from this company is unacceptable!
Missed my yard waste pickup, called to get it picked up after and still wasn't picked up. Called again to get it picked up and was told no it has been picked up, yet mine has been in the same spot for three days and STILL FULL. Was told no I'm wrong by a very rude woman, disappointed that my tax dollars equal such terrible service...
No issue with pickups but heres my situation. My recycle bin was stolen from my residence. I notified them that day and they promised a new one in a week and a half. it has now been four and a half weeks. delivery was supposed to happen again last week but it never did. Called them again today and now they promised me for next Tuesday. That's 6 weeks to get one delivered if it even happens but i'm not very optimistic at this point. That's probably why mine was stolen in the first place. I called in to pick it up but apparently they won't allow that.
Deli
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