Kelowna, Canada
2271 Harvey Ave #360
N/A
Best DAVIDs Tea experience I have had by far. Our tea guide Alex has plenty of recommendations. Ultimately she was able to provide an above average service. Also, the Ghost Busters sound track was playing.
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No wonder people shop online. What a horrible in-store experience today. We received a mailer to get 25% off purchase plus a 25gr sample. Do you think any of the staff knew about the promotion? No. Then a 15 minute adventure at the till with staff who can't figure out how to ring this in. Seriously my time is more valuable than the free tea for next time. I won't be back. I will shop online or elsewhere.
If I could give them a -5, I would. The one lady who helped me was very rude. The store itself was not busy, yet the sales associate with short, dark, curly hair was deliberately ignoring me. She barely even acknowledged my presence even though I was purchasing something from her. I seriously recommend that the owner understands who they are hiring because this lady, was not worth paying.
Very poor customer service exhibited by employee #10009108 at the Orchard Park outlet!! A most arrogant person - we were discussing the details of a simple exchange and she curtly stated "company policy - have a good day" and just walked away. Most unprofessional!!
I received some teas from my kids for Christmas and a couple were the same and specifically said no fruity teas please. I asked for nutty caramel warm flavored teas. My husband and kids went to the Kelowna store and asked a young girl for help, they told her exactly what I said. She sold them 2 packs of Sleigh ride and 1 of gingerbread blondie. Now I am sure they are both lovely but being that I am not a big fruity tea person and sleigh ride is "fruit infused" apple to be exact, I wanted an exchange. Now the young lady told them that if i didnt like ANY of them I could rerurn them. I didnt ask for a return but rather an exchange on just 1 of the sleigh ride teas, calur 4 .60 I was told upon returning that it was a final.sale and that the girl had given my family the wrong info, sorry. I left my name and number and asked they have the store manager contact me which she still has not even after a 2nd call.to.the Kelowna store. Over 4.60 they have lost a customer I think the Customer Service is terrible and as a new customer niw I am no customer. Easiest way to have handled that was let me exchange for the other holiday tea they were both on clearance, what is the difference? Especially when u were told I didnt want fruity teas and you gave it to them anyway and said i could return..... Shame on the manager for not handling her employees!
Great customer service from Sydney. She helped me choose a few different teas to meet my needs, and pointed me towards a promotion they were currently running (which saved me some money). Sydney was energetic, and knowledgable. Overall great stuff
Staff was helpful, but prices are above average.
By far my favourite tea shop in Kelowna! Their selection is top notch and always being developed further ; every time I go in, biweekly , there's typically something I'll love - whether that's a tea to sleep with Valerian or with caffeine to keep you awake w/o the use of coffee. Lots of flavours for both cold and hot brews and their stylistic choices are on point with a more minimalistic style, which is perfect for me. Easy to locate in the mall and always open each day . TL;DR - awesome service, delicious selection of hot and cold morning or night teas of all flavour varieties. Try it out - you won't be disappointed if you love tea as much as I do !
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