Kanata, Canada
400 Hazeldean Rd
N/A
+1 6135918473
Kerbside pickupIn-store pick-upIn-store shopping
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
My family and I have always trusted the service at Frisby Tire. The staff here give good advice, and will go out of their way to provide quality service. When waiting to get my vehicle back, I have seen them really work hard to help other customers. My experience with them has been from 1976. (except for times I was living away from the Ottawa area. Now my son and daughter get their cars serviced here.
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i purchased 4 Nitto tires for my car last season. after driving on them for only 4 months my TPMS light came on and I realized one of the tires started loosing air quite fast. After taking the wheel of the car i noticed a huge split down the tire and a couple smaller ones too(picture below). It appeared to be weather cracking so i checked the Date on the tires. 1 of them was 5 years old, 1 of them was 3 years old and the other 2 were 4 years old. so i purchased *BRAND NEW* tires and turns out all of them are 3-5 years old and probably stored somewhere unheated which would explain the weather cracking. after getting in contact with a Frisby location and bringing the tires in to show them i was told i would get a call back within the next few days to discuss a warranty of sorts. after 2 weeks of hearing nothing i decided to call back and was told the person who deals with Nitto warranty's was on vacation and probably wouldn't be back for another week or so. After almost another 2 weeks i decided to call back again to figure out what was going on i was told that all they could do was offer me a small discount of 1 tire to replace the one that cracked, and said that's the best Nitto is willing to offer. So after waiting 1 month for a call back that's all i got? Frisby is the place that sold me the 3-5 year old tires not Nitto so they should be the ones to replace/warranty the tires. Instead they tell me that's all they can do. I spent 1400 on performance tires for my vehicle and that's the service i received? I wouldn't recommend shopping tires at Frisby tire at all if that's the service they give out. I was very disappointed and will not be shopping from Frisby Tire ever again. some pictures below of the tires they sold me.
I've been going to this Frisby location for over 15 years and I've been pleased their service and professionalism. This is my goto shop for tires, brakes and safety inspections/certificates etc. The staff are polite and very knowledgeable and offer good advice about what to buy. I recommend this place to my friends and neighbors.
Had a minor tire emergency and they were extremely helpful and very accommodating. I could not ask for a better service. I will definitely be returning in the future and would recommend Frisby to anyone.
Frisby Tire is the best and they have such a wonder team of people. Was in and out in 42 minutes winter tires on and alignment done! Thank you for the great, honest work and service always! Always a pleasure to visit your store! Lynn Leclerc
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