Kamloops, Canada
151 Victoria St
N/A
+1 2503741154
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible seatingWheelchair-accessible toilet
I took my Necchi here - with little knowledge of sewing machines. I am trying to learn and I had my older machine serviced. I called ahead to ask some questions - and the staff members seemed alright. I dropped my machine off and no timeline was given of when it would be ready. Over a week went by and I called to check on the status. The staff was very rude - explaining how extremely busy they were. I gave it another week and called again and it still hasn’t even been looked at. The young girl was extremely pleasant and very sweet and helpful. I left it there to be completed which took yet another week and a half. I just picked up my machine and the man had atrocious manners and service. He was very rude to his other staff there. I would never recommend this place based on the terrible service. I most definitely understand if you are busy but you can still treat people with kindness - especially when they are a paying customer. I definitely will not be returning.
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I really value customer service and honest genuine kindness. I walked in to get my jacket altered this morning and the gentleman that seems to always be at Anderson's Sewing told me, \He couldn't help me because he wasn't the seamstress\. I then asked him, \What time the two ladies that do the alterations would be coming in or how to contact them directly?\. Since he said he has nothing to do with the business and there was nothing he could help me with. He then answered the phone and took a message but refused to help me out at all. He then proceeded to tell me, \Too bad\ and rolled his eyes at me. I do like the lady Jennifer that sews here but I can no longer support coming here after being treated so poorly. I went to Thompson Tailors and they helped me right away with a smile and thanked me for coming in. I felt so grateful to be treated kindly.
Great service and very friendly staff! I was able to get the machine I was looking for, and the staff was very knowledgeable and helpful.
I personally have never brought anything to this place due to the fact that I know multiple women that have brought in special occasion dresses (Grad dress/Wedding dress) and each and everytime it was an awful experience for them. One friend of mine had to have the front of her dress tiered because they cut the fabric unevenly and that was the only way to (somewhat!) salvage it. My best friend really struggled to get any response or communication from them in regards to when her wedding dress alterations were going to be done...Resulting in her getting back her dress literally just DAYS before her wedding. Never heard any positive feedback about them from anyone I know. Do what you wish but I will most definitely go elsewhere!
Stopped by just to check out the store. Jennifer educated me on their various machines and the services the store offers, she was patient and attentive, I am actually considering a model she demonstrated for me.
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