Innisfil, Canada
840 Innisfil Beach Rd
N/A
+1 7054315894
Brought in a lawn tractor for annual service- clean up and advised three weeks wait time- no issue. Three weeks later I called and am advised \ there's just two in front of yours\. Ok. Call back two weeks later- and am first told they are just waiting for a part- a lightbulb. I need to put the machine into a backyard shed and can't close the gate once the snow comes so I say- I don't cut my lawn at night- I'm ok to get the bulb later if that's all I need. Guy says to call Monday as he's not a tech and just to be sure it's ready to call before I show up . Call Monday- find it's not my machine they have been talking about and get advised \ there's just two in front of me\. So enough smoke blown, I speak to the manager and get some kind of we are prioritizing snowblowers right now. I'm not ignorant to the fact that there is snow to blow and no grass to cut but since I was told three weeks, been told twice there is just two in front of you, I decide to call the owner to ask how he can be making any money when there must be nothing moving through his shop- been told twice over two weeks they just have two in front of me. Call and ask to speak to the owner- Kevin- and am still waiting a week later to have a call back. Would have appreciated a straight answer from the beginning so I could have just put my machine away and dealt with it in the spring. Kevin- if you do read this- I still would like to speak with you- honestly not the experience I would expect from Home Hardware!
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Exceptional stihl knowledge and service.
Rented concrete saw and carpet cleaner. Great service
Always great to deal with. Very knowledgeable staff.
I called a and reserved a log splitter a few days before I needed it. The night before 1 hour before closing I called and confirmed the reservation. I came first thing in the morning to pick it up and they advised me it wasn’t there and it was rented out. I’m not sure why they would rent it out when it was reserved. Very frustrating as I had a crew booked to complete the work.
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