Hamilton, Canada
30 Harlowe Rd
N/A
+1 9053855981
Wheelchair-accessible car park
We’ve both lost employment due to COVID but have a credit. Instead of allowing us to use the credit for the first payment and paying three more instalments, they asked for money up front even though the credit is more than 1/4 of the full season. This inflexibility has forced us to pull our daughter from the program and negate our credit as we will only be able to get a voucher for future seasons. I will attempt to sell the voucher for a little less than it’s actual value so we can recover at least some of our money and find a new gym with more flexible payment plans. What a shame they can’t be more accommodating during these uncertain times. I’m so disappointed!
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When the gym closed due to Covid19, my daughter missed approx 15 classes (Mar - June). All my other children’s extra curricular activities were refunded, except this one. The owner has refused to refund anyone, instead issuing a voucher which I will more than likely never use. So I am out 200-300. Many of my emails were not returned, and comments/questions on facebook were deleted. Terrible customer relations. Very disappointed.
Both my daughters have done gymnastics here for many years. The coaches and staff are great. They are so friendly and helpful. My daughter learns so much with every class and enjoys it tremendously. It's been a wonderful experience!
I must be missing something reading these reviews. My daughter loves this place. Her coach teaches her new stuff everyday along with plenty of encouragement. All I can say is don't always go by reviews try it out for yourself. We did and are very glad we did.
We love this gym! Great coaches and facility. Highly recommend.
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