Hamilton, Canada
280 Barton St E
N/A
+1 9055290395
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
We have dealt with Larry for years and he always solved whatever problem we had. We called Larry regarding the purchase of a new power chair. Larry promptly visited our home, reviewed our needs and ordered a new chair with the necessary equipment required. Within days Larry arrived with the new power chair, removed the old one and outlined the operational procedures in his forever professional and friendly manner. The new chair is fantastic and so comfortable. Larry and the team at C & DC are second to none.
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They are always professional, prompt, courteous, and friendly. They are empathetic to the issues experienced by their customers and do their best to help solve any problems. They provide excellent customer service!
Craig, the brace guy, was very rude and seemed very put out when I asked for help. Instead of answering my questions, and listening to me while I explained what I needed and assisting me he rushed through, acting like he had somewhere better to be, like I was bothering him. No customer service at all. When I complained to the front desk her response was to make an appointment with him. Really he was already rude and short with me once. She acted like oh well and when I asked if she could recommend somewhere else I could go she said she didn't know of anywhere. Again not eager to help. Would give zero stars if I could very disappointed in the way they treat people. Edit: So management finds it exceptable for their employees to speak rudely and be disrespectful to people and has no problem with this? Just goes to show your \apology\ is a blanketed fake one to make yourselves look good on social media! No wonder there are so many bad reviews on here as you do not take your patients and clients wellbeing seriously.
When my old wheelchair broke down. I was in a terrible position, as I desperately needed mobility to get to work and carry on with my daily routine. C&DC came to my rescue in adapting the new chair to fit more appropriately for my safety snd greater ease of mobility. Previously, I had ordered a new chair. So, due to my smaller stature than usual, I needed my old seat and foot rest put on the new chair to make everything fit more comfortably so as to enable me to gain more freedom of mobility. And they also put the new arms from the new seat on the old seat, since the older arms were worn out, after 10 years of use. Al in all I was estatic snd happy to see how much they cared by taking the time and effort to adapt my new chair fit to my rare and unique specifications. These are genuine people who truly care and will go the extra mile to prove it. Thanks Guys. You’re the best. —Aalia K. xo
They have helped me out of a jam plenty of times and low cost!
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