Haliburton, Canada
5122 Haliburton County Rd 21
N/A
+1 7054571473
DeliveryIn-store pick-upIn-store shopping
I was verbally quoted in the neighborhood of 1400. to rebuild my artic cat snowmobile. Price seemed reasonable and took the machine in. Told by front desk person they will take a look and price out. I also asked them to fix the electric starter. I was called within a few days and was told the price was 1600. I said go ahead. Three weeks later they call me and asked if I wanted the lower end done which would be three hours labour and parts. I stated I brought it in for a total rebuild. Through discussion, I agreed I would go to 2000 for everything. They called me a week later and said it was ready. I asked what was wrong with the starter. They said that was not part of the work. I said look at the work order as it is on. They then fixed it or so I thought. I picked it up, paid, used it a few times and electric starter would not engage. Took it back, charged me another couple of hundred. Starter now takes 15 to 32 turns of the key before it will engage. Total they charged me on the machine was2600. After a tank of gas, the primary clutch exploded into pieces coming through the cowling and bottom of the machine. In order to do the rebuild, they had to pull the clutch. I suspect they damaged it. Call them back, unwilling to do anything. I spent 2600. I will never deal with them again. This happened Dec Jan 2020. I ended up taking my sled to Performance North November 2020 in which I had a rebuilt clutch installed and a very positive experience with them. They informed me for far less money, I could have had a totally remanufactured engine for 1200 plus labour. I am expecting my rebuild not to last based on everything I went through with RPM It is going to be interesting
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Great customer service!
Great parts department even through the rona they haven’t skipped a beat. Love the way Scotty handles his business and get me the parts I need. He’s super helpful as you’d expect from a family business. Brap Brap! I’m full throttle for those guys.
Been three years since we purchased our CForce500 from here. Blaine was great during the process, and they even found an issue before delivery which they made sure was taken care of. Three years later we have had zero issues with our machine and continue to use it to maintain and build our property. Thanks guys for taking care of us.
Good marine dealer, had what I was looking for. Kudos for the 4 legged greeter.
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