Guelph, Canada
435 Stone Rd W
N/A
+1 5197802667
In-store pick-upIn-store shopping
Wheelchair-accessible car park
Good selection. Good staff.
like
Good selection
I’ve had 2 separate occasions of poor customer service. I’ve shopped here regularly the past few years, but I will no longer be attending this location. My girlfriend had ordered me a vinyl for my birthday in May. The lady said that it would take 2-3 weeks before the record came in. Far enough, my girlfriend was set on giving me the record just before my birthday. After the 2 weeks had ended, we had to wait another FIVE MONTHS until they gave us a call. We went in the next week to pick it up, and for some reason they had put my record in the regular vinyl selection. As you can imagine, my girlfriend and I were extremely upset, but nevertheless I continued to shop there. It wasn’t until today I realized I would no longer be shopping here. I was looking at a box set vinyl with a tag reading “ Buy One Get One Free”. The cashier went to ask her manager about the deal. But as she walks back,she rips off the sticker, and says they are not doing that promotion anymore. The cashier says that the record is 30% off, which would be understandable. But even after that, the record was full price. As I stood very confused, I asked, “ Do you not honour the tag” and she replied “no, not really”. I left the record and just bought one with what I had with a gift card. If you are looking for a record store, there are much better ones around the city.
Sunrise is one of the last, great, ecord\ store chains. They have a large selection of music, both CD and vinyl records, movies, posters, collectables and other, interesting items (see my picture I posted, a bar fridge that looks like an amp, for example). The store is bright, clean, and the staff are always friendly and helpful. I highly recommend this store, even just to pop in and browse around, you never know what you will find.
We came in for lunch after a morning of shopping. the food was good. But service lacked luster.... we were only a table of 2 but seemed to get over looked ... often. It was a bit frustrating when we could always see the staffed grouped together... also, there were many tables available and we got seated right by the door... it was freezing! Usually I ask if we can get moved to a booth etc. But it was hard to get anyones attention (ps. Why do restaurants do this anyways? No one wants to be blasted with cold air every 2 min when the door opens) I will go back but but I will definitely asked to be seated away from the door! In such a large place, they should be able to accommodate that.
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