Guelph, Canada
925 Woodlawn Rd W
N/A
+1 5198227081
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Had ordered online. Wrong parts came. Called and said they would exchange parts. Then had to arrange a ride to pick up parts whole reason i ordered online. Huge lineup and it seemed customers in front had same issues . Once i got my correct part then i had to go lineup in another line to go through check out! I feel the customer service was not at 100% today!!
like
Just had my second overall trip to Royal in Guelph for some parts and was treated awesome. The staff there was super friendly and very helpful and patient. Bug thanks to Ashley for pointing me in the correct direction.
HUGE SHOUT OUT TO LORI! I usually only shop there out of absolute necessity because I usually find the atmosphere a bit off. I do not look like the average winter shopper there and I stand out when I walk in... yet... for the second time in a row, Lori is the only one who approached me offering help. The store is huge. Lots of inventory and staff but no help...just looks... Anyway last year I went in to outfit my small child with motocross gear.. She came over spent the time, explained the refunds policies and I was on my way.I came in recently, this time to outfit myself and there she was again talking, fetching things, offering recommendations and most important of all making me feel comfortable!!!!! SHE IS A FANTASTIC TEAM MEMBER and I am very grateful that she is who she is.
Meghan the floor Manager makes my shopping experience exceptional. Love shopping there!!!
Lori was so helpful. She went out of her way to put a one piece FXR suit aside for me and was a great help. I really appreciate your professionalism and assistance!
Deli
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