Grande Prairie, Canada
11445 104 Ave.
N/A
+1 7805135340
DeliveryIn-store shopping
So incredibly disgusted with this dealership and all of GP Auto Group. I specifically authorized only one credit pull and no surprise 5 hits to my credit. This has happened to others which is why I specifically requested ONE which is all they need!!! I was so hesitant to even speak to a salesperson and as a result of doing so I got burned. I like the car but not enough to ever step foot on one of their properties again, not enough to move forward with the sale.
like
GP Subaru got me into a car I loved for a great price. I paid a lot of money for an extended warranty policy, but when a part started to fail I was told by them, as well as their warranty company that it would not be covered, regardless of my high-end extended warranty policy. They then told me to come trade my vehicle in for something else, and that my current vehicle would be paid out by them so it was like I never got the vehicle, as it was their mistake that lead me to needing to get rid of it. I went in and looked at a new vehicle and was told a set bi-weekly price which included all fees, and an extended warranty policy. I call the following morning to finalize some numbers and the price has gone up and does not include any warranty. This makes about a half dozen times this dealership has verbally agreed on something, face to face, but then has told me something completely different when I contact them the next day. My ordeal has been going on for over a month now and I'm constantly being told 'we are looking into it and will contact you' but then they never contact me back. I was offered multiple bonuses totalling at least 8000 on a different used vehicle but they refuse to do the 1300 repair my car needs. They will fix and re sell the car (which gets a new engine under recall Jan 23 2021) so they can jack up the price, meanwhile they are trying to make more money off of me, an already frustrated customer. The only pleasure I've had dealing with this dealership in the past month, was talking with salesman Bill Nash while I waited multiple hours for my information to be processed. **EDIT JAN-01-2021** After the business responded to my reply telling me to call Mr. Green about my concerns, I did call and was told I had to leave a message, twice. Couple weeks later and I still have yet to hear from Mr. Green. Absolutely horrible service.
When in to look at a Forester. Phil the sales guy was not helpful at all. Can I have a brochure. No you have to print them on line. Can you give me some prices. No you have to go on line and use the build option to find your own price? Hey Phil I do not have to do your job for you. What is this 600 fee. Phil: oh AMVIC fees. That is what they charge us. BS AMVIC fee is 6.25. I am still shopping. They got to step up if they want me to step back in that shop. The sales manager addressed my concerns, see below. Thank you I have not yet decided on a new vehicle. I will take up your offer to come in again to give Subaru a 2nd chance.
Dropped rating after trying to get map updates for my 2017 outback and had the service guy tell me he didn't know how that worked on "old cars" and I'd probably have to pay for the update even though I supposedly had 3 years of updates owing to me. No offer to look into it or anything, just an "I don't know, sorry". So I called a dealership in Edmonton and they helped me out immediately.
Overpriced sold me an over priced subie then tried to under pay me on a trade in two other dealerships offered way more
Amazing service, and everyone was so friendly, they make the process of buying a vehicle very easy and even fun. Very informative and knowledgeable as well, not just with Subaru vehicles.
Awesome service and no bs. Went in here being very warey of the stealerships but this place regained my trust in them and will be happy to give them more of my money
Friendly and insightful service: no bs. Worth stopping in!
Deli
The best companies in the category 'Deli'
DeliveryIn-store shopping